If you want something done right...

Well, I'm out in Victoria, B.C. and I ran out of books a couple weeks ago but I had a stash across the country at my parents' place in Toronto.  I had many more bloggers I promised books to, so a call went out and I asked if they could send the box of books to me.  They volunteered (with the help of my brother and sister) to mail out all the books for me.  This was Sunday two weeks ago and the books were to go out Monday.  Well on Monday there were "issues" so they said Tuesday and on Tuesday things came up and they said Wednesday. This continued through the week until I said, "Just send me the box!", but they wouldn't calmly assuring me that the books would get sent the following day.  One of the other things I asked them to do was check to make sure they had enough books. They, of course, didn't check ... until Thursday when they told me that they were short 10 books.  So now I had to order 10 books, which I could have done almost 2 weeks and the bloggers that were waiting for already late books will have to wait an additional 2 weeks while I wait for a new shipment.  At this point I'm thinking the odds of the books going out on Monday are slim to none, so I'm making sure to get enough books to send out the whole shipment.  My book launch party is on October 31st and I was hoping to have a lot of buzz generated by blogger reviews, but that's going to be tough when many of the bloggers will only get the books around then.  I love my family and I know they have the best intentions, but this is ridiculous.  Why don't they just give up and send me the damn books???  If you're blogger who I contacted and haven't gotten a book from me yet, this is why.  I'll be sending a bunch of apology letters out this week.  I'm so embarrassed about this whole incident.  I really would have been faster for me to have driven across the country, grabbed the books, driven back, and sent them myself.  How sad is that?